PAYMENT METHODS

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PAYPAL

What is PayPal payment and how does it work?

A service that allows you to pay, send money and accept payments without having to continually enter your financial details.

The client does not pay any commission for using this means of payment

In some countries, payment is enabled in 3 installments free of charge

Paypal can take up to 72 hours to approve a customer's payment, if you are in a hurry with the shipment, choose another payment method

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CASH ON DELIVERY

It is a service for which the customer pays upon receiving the merchandise. The carrier charges a management commission equal to 5% of the total order with a minimum of €3.50 (only valid for Spain)

Please keep in mind that if you reject the order or do not pick it up, the carrier charges us two shipments.

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TRANSFER WISE

It usually takes up to 48 hours for the money to be credited to the account, please send us a copy of the payment receipt by email to be able to send it. The data to make the bank transfer is sent together with the order confirmation, in the event you do not receive it, please write to [email protected]

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CREDIT CARDS

To avoid fraud, we have contracted the secure payment system, that is, the bank sends you an SMS to your mobile with a password, which you must use to complete the purchase. The client does not pay any commission for paying by this means.

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BIZUM

Its operation is very simple: the user just needs to access Bizum through their bank's app, select the person to whom they want to transfer the money from their contact list, type the amount and the transaction takes place automatically.

You can also make a payment to our phone 607402528

It only works at the moment, for Spain

To make the payment with Bizum, enter the telephone number and password associated with the service. If you still do not have the Bizum code, you can request it in your bank's APP. You will receive a confirmation code by SMS that you must enter before finalizing the payment.

If your bank does not have a password, you will be redirected to your bank's APP to authorize the purchase.
The possibility of using this service will be subject to the availability of each bank.

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FAQ

I am going to make a return, in what means of payment will the amount be returned to me?

Re: in the same means of payment

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I have made a return of a product, Picknit has made the return in Paypal, why hasn't the money entered my account yet?

Re: Paypal can take up to 15 days to make the return, even when you have made the payment to us at the time. You must claim Paypal

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I have paid with Paypal and received a message that my payment is being processed

Re: Unfortunately this means that the payment has not yet been approved. Therefore, we will have to wait for the payment to enter us to make the shipment. At this point in the process, it does not allow us to cancel the payment either.

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Are the payment gateways used by Picknit secure?

Re: yes, all gateways are secure.

Our electronic commerce platform has certifications of good practices in the management of information security, as well as compliance with Data Security standards for the Payment Card Industry that verify that we follow the most demanding recommendations and standards in the industry to provide you with a shopping experience in a private, integral and secure environment.

Due to the new European PSD2 regulation, you may be required to go through a verification step when paying with a credit or debit card during the checkout process.

There are several methods, but the most common are based on verifying the payment through your bank's application, on your mobile or with a one-time temporary code.

To receive the verification request, you may first need to sign up for the service. Contact your bank for more information.

Our website has a Security Certificate, you can see it in the shopping cart, in the address bar of your browser, a green padlock appears.

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 Can I apply a discount code to my purchase?

Re: At Picknit we do not have discount codes. Subscribe to our Newsletter to be aware of all our promotions. There are also offers that you can only see if you follow us on Instagram https://www.instagram.com/picknitshop/

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I have a double charge of the amount of the purchase, what can I do?

Some banks may show a pre-authorization and a subsequent actual charge. This amount will be unlocked automatically. If this is not the case, we recommend that you contact your bank to expedite the unlocking of the pre-authorization.

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Paypal has charged me for the order, but I enter my Personal Data on the Picknit website and I don't see the order

Re: You can report the problem to us to check the status of your order. However, it may happen that Paypal collects the amount of the order and not part of the order to our store, nor pay it to Picknit, so you should talk to Paypal customer service. You find the link at the bottom edge of the Paypal website.

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What means of payment can I use to pay at Picknit's physical store?

Re: you can pay with Visa or Mastercard, Bizum, Instant Transfer


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