Picknit is happy to take back items bought in the shop, within 15 natural days of delivered date (with no exception), if they are in perfect condition (original packing, well labelled, not winding, etc). Orders may have a refund, but please email the shop to let us know why it is being returned and make sure to add all of your contact details with the returned parcel. Please note that printed items and digital, such as patterns, books and magazines, are not returnable.
Items must be in their original packaging and condition, if the item is part of a kit or set the whole kit or set must be returned. If the kit contains patterns, it couldn´t be returned
What do we refund?
You will be refunded the same price you paid and in the same method of payment with a discount of 6€ (Spain / Portugal) and 12.5€ / 15 € (rest of countries) if your order was sent by Picknit with free delivery, for free shipping costs as long as discounting the items returned do not keep reaching the figure of postage paid.
The main reason we charge costs of new delivery is that Picknit cannot affort 2 free deliveries.
If you need to change the goods for other, the delivery cost has to be paid for the client
Process to return
1. Please, e-mail us explaining the reason of returning
2. Send the goods in perfect conditions (the costs are paid by the customer). Please return your items to: Verónica Oliveros Heredia, c/Simón Bolivar 63 bajo (15011) A Coruña Spain
3. Parcels can take up to 10 days to arrive. We will issue your refund within 48 hours of receiving your parcel. We can't accept responsibility for parcels that get lost or damaged on the way to us. Shipping costs are not returned, the price of the returned merchandise will be paid
My item is erroneus/ faulty/ damaged, what do I do?
In this case, Picknit will send you another item. Please, send us pictures of the item
If there is not in stock we will refund the money. You have 7 days from the receipt to inform your parcel is damaged or the article
Can be returned any merchandise?
Unfortunately patterns, books, patterns in digital, workshops, wool, magazines or accessories requested on request *, cannot be returned.
* All those objects that Picknit does not usually have in stock respond to this quality
In the event that the customer refuses an order, that is, refuses to receive it, transport costs will be charged from the customer to us and only the amount of the invoiced merchandise will be returned. At the same time, in case the order has been sent in paid postage, that is, free shipping, 6 euros will also be charged in Spain / Portugal, 15 euros in Europe and 30 euros in other countries
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