LYS

We have a physical store in La Coruña, Spain that is open from Tuesday to Friday during the hours indicated at the bottom of the website, we will gladly assist you

We are very excited to know that you are planning to visit our store!

.

FAQ

Are the prices the same as on the web?

Re: yes they are the same

.

Do they give any discount?

Re: No, unfortunately we can't

.

They don't open late?

Re: If you need to come sometime late, please contact us and we will try to make an appointment

For groups you can make an appointment for the weekend inclusive.

.

They are not open on Mondays?

Re: Since we need to ship the weekend orders, we are normally not open to the public on Mondays

For groups you can make an appointment for the weekend inclusive.

.

Are you distributors?

Re: No, we are not. Please, if you are going to open a store, ask for the information and show the brand

.

How can I pay in the physical store?

Bizum, Instant Transfer, Credit Card and Cash. You can't pay with bonds

.

Does the store have an elevator?

Re: No, unfortunately, it is on the first floor by stairs

.

Do you teach?

Re: not at the moment, we do not rule it out in the future.

.

Can you help me make a point that I have seen on the internet, in a magazine, or on a piece of clothing?

Re: Unfortunately not, due to lack of time

.

Do you sell any product that is not on the web?

Re: everything we sell is on the web too

.

How do I know if they are on vacation?

Re: you can enter the web, if we are on vacation you will see a banner that informs you. But the best way to know if we are is on Google Maps, any setback we have, we publish it there

.

BUY ONLINE

We detail the purchase process on our website below, it is very simple!

You have to add the items to the basket, choose where you want to receive them and formalize the payment. We give you the option to save your payment details so you can make your future purchases more quickly.
The shipping and billing addresses of your order must be in the same market/region.
Once you have made the purchase, we will send you a confirmation email with all the order information. It is very important to review it carefully, any error in the address may have extra shipping costs or if you have to make a change you will have to pay the shipping costs both for shipping to Picknit and for the new shipment.
You can track your order from your https://picknit.es/gb/historial-de-pedidos. Click on the order, your order is displayed at the end of the message with all the data
.

FAQ

Why have I not received my order confirmation email?

Re: If you have not received your purchase confirmation email, it may be for one of these reasons:

-The email has arrived in your spam folder. If this is the option, you should record us as usual addresses, any communication about your order will be made by email. If you don't the order can go back to Picknit
-Your email address is not correct. In this case you can contact us so that we can solve it.
-There has been an incident and the payment has not been completed correctly. We'll send you an email with a link so you can do it again.
.

Do you take orders by whatsapp or phone or email?
Yes of course. We need your name and surname, telephone, full address, email and tell us the chosen transport. Then we will send you the data to make either a bank transfer, Bizum or a Paypal order. Please contact us info@picknit.es / tel +34 607402528

It is important that you take into account that you must review the invoice that we will attach to you and that any error that results in an exchange or refund will be the responsibility of the client.

.

How do I update my address details?

Once you have logged into your account, you can view and edit your billing and delivery addresses for future orders in the section titled "My Addresses".

You can save as many addresses as you want, very useful for sending packages to a workplace from time to time or to send a gift to a friend. You can select the most suitable one when you review your next order.

If you have problems, simply write to us at info@picknit.es

.

How can I reset my password?

If you can't log in to your account, you can reset your password by following these simple steps.

- Click on "Login" at the top left of the screen

- Click on "Forgot your password?" and enter your email address

- You will receive an email with a link to reset your password

- Click the link in the email and enter your new password. You should now see confirmation that your password has been updated.

If you have not received it, please check Spam, it may take a few minutes. Otherwise you can write to us and although we cannot see your saved password, we can generate a new one that you can change later

.

What happens if I request a new password and nothing is sent to me?

Here are some reasons why you may not have received a new password.

The email could get stuck in your spam folder. Please check your spam folder and also check your email for "picknit".

There may be a typo or spelling error in the email address you used when you created your account.

If you would like any help please feel free to contact info@picknit.es and I will be happy to check and reset your password or create an account for you. We will need your full name and the email address you want

.

I have created an account in the Newsletter...

If you have subscribed to our email newsletter, this does not automatically create a customer account.

.

How do I subscribe to your newsletter?

Go to our home page at www.picknitshop.com and scroll to the "newsletter" box at the bottom of the website. Enter your email address in the white text box and click 'Go'.

Subscribers receive news about news and discounts first, often they are only sent through this channel.

These data are not transferred to other companies.

.

PAYMENT METHODS

.

PAYPAL

What is PayPal payment and how does it work?

A service that allows you to pay, send money and accept payments without having to continually enter your financial details.

The client does not pay any commission for using this means of payment

In some countries, payment is enabled in 3 installments free of charge

Paypal can take up to 72 hours to approve a customer's payment, if you are in a hurry with the shipment, choose another payment method

Picknit does not charge the customer any commission for using this payment method, but keep in mind that if you make a refund, Paypal does not refund the customer the fee it has charged Picknit. Therefore, in the event of a return at the customer's request or a failed delivery, a 3.5% Paypal commission will be deducted from the amount to be refunded.

.

CASH ON DELIVERY

It is a service for which the customer pays upon receiving the merchandise. The carrier charges a management commission equal to 5% of the total order with a minimum of €3.50 (only valid for Spain)

Please keep in mind that if you reject the order or do not pick it up, the carrier charges us two shipments.

.

TRANSFER WISE

It usually takes up to 48 hours for the money to be credited to the account, please send us a copy of the payment receipt by email to be able to send it. The data to make the bank transfer is sent together with the order confirmation, in the event you do not receive it, please write to info@picknit.es

.

CREDIT CARDS

To avoid fraud, we have contracted the secure payment system, that is, the bank sends you an SMS to your mobile with a password, which you must use to complete the purchase. The client does not pay any commission for paying by this means.

.

BIZUM

Its operation is very simple: the user just needs to access Bizum through their bank's app, select the person to whom they want to transfer the money from their contact list, type the amount and the transaction takes place automatically.

You can also make a payment to our phone 607402528

It only works at the moment, for Spain

To make the payment with Bizum, enter the telephone number and password associated with the service. If you still do not have the Bizum code, you can request it in your bank's APP. You will receive a confirmation code by SMS that you must enter before finalizing the payment.

If your bank does not have a password, you will be redirected to your bank's APP to authorize the purchase.
The possibility of using this service will be subject to the availability of each bank.

.

FAQ

I am going to make a return, in what means of payment will the amount be returned to me?

Re: in the same means of payment

.

I have made a return of a product, Picknit has made the return in Paypal, why hasn't the money entered my account yet?

Re: Paypal can take up to 15 days to make the return, even when you have made the payment to us at the time. You must claim Paypal

.

I have paid with Paypal and received a message that my payment is being processed

Re: Unfortunately this means that the payment has not yet been approved. Therefore, we will have to wait for the payment to enter us to make the shipment. At this point in the process, it does not allow us to cancel the payment either.

.

Are the payment gateways used by Picknit secure?

Re: yes, all gateways are secure.

Our electronic commerce platform has certifications of good practices in the management of information security, as well as compliance with Data Security standards for the Payment Card Industry that verify that we follow the most demanding recommendations and standards in the industry to provide you with a shopping experience in a private, integral and secure environment.

Due to the new European PSD2 regulation, you may be required to go through a verification step when paying with a credit or debit card during the checkout process.

There are several methods, but the most common are based on verifying the payment through your bank's application, on your mobile or with a one-time temporary code.

To receive the verification request, you may first need to sign up for the service. Contact your bank for more information.

Our website has a Security Certificate, you can see it in the shopping cart, in the address bar of your browser, a green padlock appears.

.

 Can I apply a discount code to my purchase?

Re: At Picknit we do not have discount codes. Subscribe to our Newsletter to be aware of all our promotions. There are also offers that you can only see if you follow us on Instagram https://www.instagram.com/picknitshop/

.

I have a double charge of the amount of the purchase, what can I do?

Some banks may show a pre-authorization and a subsequent actual charge. This amount will be unlocked automatically. If this is not the case, we recommend that you contact your bank to expedite the unlocking of the pre-authorization.

.

Paypal has charged me for the order, but I enter my Personal Data on the Picknit website and I don't see the order

Re: You can report the problem to us to check the status of your order. However, it may happen that Paypal collects the amount of the order and not part of the order to our store, nor pay it to Picknit, so you should talk to Paypal customer service. You find the link at the bottom edge of the Paypal website.

.

What means of payment can I use to pay at Picknit's physical store?

Re: you can pay with Visa or Mastercard, Bizum, Instant Transfer

INVOICES AND TAXES

To obtain an invoice for your online purchase you have to place your order with company data. We will ask you for some information to be able to generate the corresponding invoice at the time of filling in the personal data.

You will receive the invoice in the purchase confirmation email in pdf format

The VAT to be applied to invoices is 21% and 4% for books and magazines. They will be itemized on your bill

 .

FAQ

Can you send me the paper invoice?

Re: All invoices are sent in digital pdf format in the order confirmation email

.

Do they do TAX Free?

Re: unfortunately we are not attached to Tax Free

.

I received the invoice but I want to change the data

Re: Once the order has been sent, we cannot modify the invoice, it can only be modified before the order is sent. Please, send us your new data to record it in your account and that you can use it in future purchases

.

I live outside the EU / Canary Islands, do you apply VAT to my invoices? (shipments outside the EU)

Re: If you live outside the EU, you will not be charged VAT, however, when the merchandise passes through Customs, you may be charged the corresponding customs and tariff expenses of your country

.

I am in Spain on vacation but I live outside the EU, can I order without paying VAT?

Re: unfortunately not possible

.

Can you modify the price of the items purchased, to lower the VAT payment?

Re: No, we can't unfortunately.

.

ARTICLE AVAILABILITY

All the items that appear on our website are in stock in our store

If we have a shortage, it will be communicated within 24 business hours of placing the order, in which case the customer can replace it, cancel that item, etc.

Only those that say presale are not in stock

.

FAQ

What is a presale?

Re: a presale is an anticipated sale of a product that has not yet gone on sale in any establishment. Since we make the order to the factory according to the sales made, returns or changes are not accepted, nor pre-sale cancellations.

.

I've run out of yarn, can you get me more?

Re: If we don't have it in stock, unfortunately not. Manufacturers do not ship specific batches. Likewise, we always suggest buying a sufficient quantity of wool since there are wools that do not have a dye lot, so we cannot know if your dye is the same as the one we have in the store.

Brands that do not have a lot of dye: Madelinetosh, Malabrigo (in some colors), Litlg, HHF, Uschitita, Manos del Uruguay, Olann, Qing, in general hand-dyed.

PRICES DISCOUNTS

Picknit reserves the right to modify the prices of the articles, we try to have the best price on the market
All our items have the same prices in the physical store and on the web.

PAYMENTS INVOICES AND TAXES

FAQ

Do you do discounts? Sales, Black Friday?
Re: No, we don't. We have goods prices all the year. There is a section of offers on the web. There are specific campaign offers that are sent by Newsletter and/or Instagram, so I suggest you sign up and follow us on the networks
.
Do the products on offer have any defects?
Re: No, Picknit does not sell defective products, these are returned to the manufacturer. They are simply products that have stopped selling but always maintain their quality
.
Until yesterday there was a discount and I missed the date
Re: Unfortunately the campaigns have an expiration date, after this, we cannot make the discount
.
Price increases, do you notify me?
Re: yes, we notify you on Instagram

PRODUCT WARRANTY

All products purchased at Picknit are original and have been sold by the authorized dealer or directly from the manufacturer.

The guarantee that Picknit offers to the customer is the same and with the same conditions as those of the manufacturer, that is, if the manufacturer requests something to enforce the guarantee, Picknit cannot do anything to change this.

We suggest reading this in regards to threads as there are several issues that are important and we expand on them in this article.

https://picknit.es/blog/naturaleza-de-la-lana/

To enforce the guarantee, it is essential that the customer have an invoice that proves the purchase and the date of the same does not exceed 2 years. However, it only covers defects and not misuse by a customer.

For the purposes of the guarantee, the client is considered warned in the comments of the product, and cannot claim that he did not read them.

Picknit makes no warranty on product reviews made by third parties.

Wooden needles with a thickness of less than 2.75mm are not guaranteed to break, we suggest buying metal needles.

.

How to enforce the guarantee. Procedure

1 - Send an email to Picknit indicating the problem

2 - Send a copy of the invoice and photographs or videos

3 - Picknit will send this information to the supplier

4 - Once approved by the manufacturer, if applicable, Picknit will refund the customer the amount of the product according to the invoice value or only for some suppliers, they will send a replacement. The brand's response may take approximately a week. Picknit does not ship replacements to the customer if the supplier does not pay Picknit for shipping costs, which is the vast majority of cases.

.

PAYMENT WITH GIFT CARD

In order to use a Gift Card as a payment method, it must be associated with your email, so please note:

If you want to use your virtual Gift Card to pay in a store, you can print it. If your purchase exceeds the balance on your Gift Card, you can combine it with any other payment method available in your market/region.

It is very important that, in any case, it is associated with your email, by default it is associated with the email of the buyer of the gift card.

You can write to us to associate it with another email address. You must first save your details as a customer on our website. Then you can buy the gift card to give as a gift. When you give it to the recipient, please ask them to write to us indicating the gift card code. They must also give us their details to create an account in the online store and associate the card with the recipient of the gift.

The gift card will in all cases correspond to the amount actually paid by the buyer. This is because in cases outside the EU the amount is charged without VAT.

The gift card expires one year after purchase without exception. 

 .

FAQ

What is the procedure they follow?

- Picknit generates the discount voucher with a random code and sends it to the buyer. 

- Once delivered to the recipient, you must ask them to write to us, as indicated above.

.

If I make a purchase for an amount less than the gift card, what happens to the rest of the money?

Re: You can use it for another purchase

 .

Will I be charged shipping costs?

Re: It depends on the value of your purchase. If it comes with paid shipping costs, you should not be charged. If it does, please contact us and we will gladly refund them to you.

If you use the gift card on several purchases, each card should have free shipping costs so that you are not charged for shipping costs.

 .

I have lost the discount coupon code

Re: Unfortunately in most cases Picknit cannot track unused coupons