Orders placed before 12.00 pm. they are shipped within the same day. However, we try to deliver as soon as possible.
In all the periods indicated below, the day the order leaves our store is not counted.
If the destination country is Spain or Portugal Peninsula, the order takes 24 hours without counting holidays and weekends. However, it may take up to 3 business days. Canary Islands takes 5-6 business days and Balearic Islands 48 hours, which may take up to 72 hours.
If the shipment is to Europe (European Union) it may take from 3 business days to approximately 2 weeks, although it usually arrives in 5 business days
Europe outside the European Union may take up to 15 days
Other countries can take even a month, the usual is 15 days
On special dates (Christmas, Easter, Black Friday) shipments may take longer than previously mentioned, even 24 hours.
Except for Picknit's error or unjustified delay, delivery after the deadline does not imply a breach of contract, therefore, this cannot be claimed for not receiving or collecting the merchandise or requesting a refund of the amount of the merchandise.
Picknit ships worldwide
If the order is sent by private transport, the carrier passes through the customer's address. In case of being absent, the carrier due to Covid will not leave notice of passage. However, a message to the mobile phone or email will be received by the client that they have passed. The carrier is not required to telephone the customer to arrange delivery or fill out incomplete addresses. If the package returns because the customer has not been able to receive it, unfortunately, only the amount of the merchandise will be returned to the customer, discounting all the costs of returning the order and those that Picknit would have incurred to make the original shipment. Therefore, we ask that once we send the package, to track the package. Packages outside the European Union are especially careful, as they will go through Spanish Customs and to retrieve them you will have to go through a procedure that entails expenses.
If the order is sent by Correos a España there are 2 modes that the customer chooses when making the purchase: address or deliver in the Post office . Once the Post passes and the customer is absent, he will leave a notice whatever the modality and the customer must pick up at the Post Office closest to his home. If it is collected in the office, the customer will receive an SMS / email indicating the merchandise is available.
Important : the customer has 14 calendar days to pick up the order, in case of not picking it up, it will be returned to Picknit. In this case Picknit will return the cost of the merchandise to the customer, discounting the return postage from the Post Office and those that we would have had to pay in the original shipment.
For quality reasons, we appreciate you transmitting us any incident with transport, it is the only way we have to know how they work in each area. However, it must be borne in mind that the same transport can work very well in one place and with failures in other areas. All transports have the same drawback.
By data protection law, a notice of passage can only be left if the carrier can access the customer mailbox.
Clarification: when making a shipment there may be 2 situations:
A. That you arrive freight prepaid and therefore the client does not pay anything under this concept
B. Pay freight. In this case, the postage you pay does not correspond to the amount we pay to the courier.
Therefore, if you request a return of the value of the merchandise, do not pick up the shipment, wrong or incomplete address, do not receive it because the carrier has not been able to deliver it after several attempts, it will be deducted from the amount to be returned. full and actual paid by Picknit.
Except for Picknit's error or unjustified delay, delivery after the deadline does not imply a breach of contract, therefore, this cannot be claimed to not receive or collect the merchandise < / p>
The indicated delivery times are indicative. It is possible that, in some cases, there will be a delay. In this case, we ask that you please notify us by e-mail [email protected] in order to carry out a control of quality to the logistics company. A justified delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.
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