How long does it take for my order to arrive?

Orders placed before 10:00 am are shipped the same day. However, we try to ship as soon as possible.

In all the periods indicated below, the day the order leaves our store is not counted.

If the destination country is Spain or Portugal Peninsula , the order takes 24 hours not including holidays and weekends. However, it can take up to 3 business days. The Canary Islands take 5-6 business days and the Balearic Islands 48 hours, but it can take up to 72 hours.

If shipping is to Europe  (European Union) it can take from 3 business days to approximately 2 weeks, although it usually arrives in 5 business days.

Europe outside the European Union can take up to 15 days

Other countries may take up to a month, the usual is 15 days

On certain dates (Christmas, Easter, Black Friday, holidays), shipments may take longer than previously mentioned.

Late delivery does not constitute a breach of contract, therefore, this cannot be used as an excuse to not receive or collect the goods or to request a refund of the amount of the goods. If you need something for a certain date, I suggest placing the order 15 days in advance, and if it is outside of Spain, one month in advance.

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Do you ship to...?

Picknit ships worldwide, except to countries experiencing armed conflict.

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Delivery procedure

If the order is sent by private transport , the carrier will pass by the customer's address. If they are absent, they do not usually leave a notice of passage, you will receive an email or SMS, so we suggest checking the Spam tray. It is the customer's responsibility to check emails and be alert to communications from the courier or Picknit. 

The carrier is not obliged to call the customer to arrange delivery or to modify incomplete addresses. If the package is returned because the customer was unable to receive it, unfortunately, only the amount of the merchandise will be refunded to the customer, deducting all the costs of returning the order and those incurred by Picknit to make the original shipment. Therefore, we ask that once we send the package, you track the package. Special care must be taken with packages outside the European Union, since they will go through Spanish Customs and to recover them, a procedure will have to be carried out that entails costs, normally 5% customs costs + 21% VAT that we will have to pay again. If the customer does not accept that these costs are deducted, the merchandise will not be collected and the total purchase will be lost.

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If the order is sent by Correos to Spain  or UPS internationally, there are 2 options that the customer chooses when making the purchase: home and collection office . Once the transport passes and the customer is absent, a notice will be left regardless of the option and the customer must collect it at the Delivery Point at their home. If it is collected at a Delivery Point, the customer will receive an SMS/email indicating that the merchandise is available. UPS only sends email.
Important : the customer has 7 calendar days to collect the order. If it is not collected, it will be returned to Picknit. In this case, Picknit will refund the customer the cost of the merchandise, deducting the return shipping costs and any that we would have had to pay for the original shipment.

For quality
reasons , we would appreciate it if you could let us know about any problems with the transports. This is the only way we can find out how they work in each area. However, it should be noted that the same transport can work very well in one place and fail in other areas. All transports have the same drawbacks.

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These issues cannot lead to any type of claim by the client in court. By accepting these terms, the client accepts this condition.

Clarification: when making a shipment, 2 situations may occur:

A. That you arrive with postage paid and therefore the customer does not pay any shipping costs.

B. You pay shipping costs. In this case, the shipping costs you pay have a discount that we have applied, therefore, it is not the cost that Picknit pays to the carrier.

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Therefore, if you request a refund of the value of the merchandise, do not pick up the shipment at a delivery point, reject the shipment, incorrect or incomplete address, do not receive it because the carrier has not been able to deliver it, the full and actual amount paid by Picknit to the carrier, which is equal to 8% of the value of the merchandise, will be deducted from the amount to be returned to the customer.

FAQ

Why is shipping so expensive?

Re: Because we only use transport with delivery confirmation and we have also chosen those that work best in each area.

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Can you send me the shipment with a cheaper shipping method than the one shown on the website?

Re: If the customer wishes to receive merchandise with a cheaper shipping method, he/she assumes and accepts that the order is considered delivered at the time of the order. He/she will not be able to claim anything from Picknit. This order will not have tracking or any type of guarantee. A text with the above will be sent to the customer and he/she must return it accepting the conditions.